Terms & Conditions
sv999 Online Casino

1. Introduction

These Terms & Conditions (the "Agreement") constitute a legally binding contract between you (the "Player" or "User") and sv999 (the "Company", "we", "us", or "our"), the operator of the sv999 online casino and sports betting platform accessible at sv999.cc and its associated subdomains (collectively, the "Platform").

sv999 operates as Bangladesh's leading online casino and sports betting service, offering a library of over 500 certified games sourced from internationally audited game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as sports markets covering cricket (BPL, IPL, T20 World Cup, ICC), football, kabaddi, hockey, and other international sporting events.

These terms apply to all aspects of your use of the Platform, including but not limited to: account registration; deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; participation in casino games, live dealer games, crash games, and sports betting markets; and the receipt of bonuses, promotions, and loyalty rewards.

sv999 reserves the right to update, amend, or replace these Terms & Conditions at any time. The most current version will always be published on this page with the effective date clearly stated. Your continued use of the Platform following any amendment constitutes your acceptance of the revised terms.

2. Eligibility

To register and use the sv999 Platform, you must satisfy all of the following eligibility requirements at all times:

• Age: You must be at least 21 years of age. sv999 strictly prohibits persons under the age of 21 from registering, depositing, or participating in any form of gambling on the Platform.
• Residency: You must be accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited by the laws applicable to you as an individual.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• Single Account: You must not already hold an existing active or suspended sv999 account. Each individual may hold only one account on the Platform at any time.
• Mental Competency: You must not be acting under the influence of substances that impair your judgment, and you must not be in a self-excluded status or subject to any voluntary or mandatory exclusion from online gambling services.

sv999 does not knowingly accept registrations from persons who are self-excluded from gambling services. If you are aware that you have a gambling problem, we strongly encourage you to visit our Responsible Gaming page before registering.

3. Account Registration

3.1 Registration Requirements

To access the full features of the sv999 Platform, you are required to create a registered account. During registration, you must provide accurate, complete, and up-to-date information including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number as registered to your bKash, Nagad, or other payment method.

Providing false, misleading, or incomplete information during registration constitutes a material breach of this Agreement and will result in the immediate suspension or permanent closure of your account. Any funds held in a fraudulently registered account may be forfeited in their entirety.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your sv999 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party under any circumstances.

• You agree to notify sv999 immediately via our 24/7 live chat or by emailing [email protected] if you suspect that your account has been accessed without your authorisation.
• sv999 will not be liable for any loss or damage arising from your failure to keep your account credentials secure.
• sv999 staff will never ask you for your password. Any communication claiming to be from sv999 that requests your password should be treated as fraudulent and reported immediately.

3.3 Know Your Customer (KYC) Verification

sv999 is committed to maintaining the integrity of its platform and complying with applicable anti-money laundering standards. Accordingly, sv999 may request supporting documentation from any registered player at any time, including but not limited to: a copy of a valid national identity document (NID), passport, or birth certificate; proof of address (utility bill, bank statement); and proof of the payment method used to deposit funds.

Failure to provide the requested documentation within the timeframe specified by sv999 may result in the suspension of withdrawal facilities until the verification process is completed. sv999 reserves the right to decline withdrawal requests where KYC verification is outstanding.

4. Deposits & Withdrawals

4.1 Supported Payment Methods

sv999 currently supports the following payment methods for deposits and withdrawals by players in Bangladesh:

• bKash — instant deposits and withdrawals to your registered bKash wallet
• Nagad — instant deposits and withdrawals to your registered Nagad wallet
• Rocket (Dutch-Bangla Bank) — deposits and withdrawals via Rocket mobile banking
• Upay — deposits and withdrawals via Upay mobile wallet
• Visa — card payments subject to issuing bank approval
• Mastercard — card payments subject to issuing bank approval

4.2 Deposits

All deposits are processed in Bangladeshi Taka (BDT, ৳). Minimum deposit amounts apply and are displayed at the point of transaction. sv999 does not charge a processing fee for deposits, though your mobile wallet provider or card issuer may apply their own transaction fees, for which sv999 accepts no responsibility.

Deposits are credited to your sv999 account balance in real time upon confirmation from the payment provider. In the event of a deposit delay, you are advised to retain your transaction reference number and contact sv999 support via live chat.

4.3 Withdrawals

Withdrawal requests are processed within 24 hours of submission, subject to the completion of any outstanding KYC verification and the satisfaction of any applicable wagering requirements on bonus funds. Withdrawals are processed to the same payment method used for the original deposit to prevent third-party fraud.

• sv999 does not charge processing fees on withdrawals to bKash, Nagad, Rocket, or Upay.
• Minimum and maximum withdrawal limits apply and are displayed within your account settings.
• sv999 reserves the right to perform enhanced due diligence checks on withdrawals above certain thresholds, which may extend processing times.
• Withdrawal requests submitted during national public holidays in Bangladesh (including Eid, Pohela Boishakh, Victory Day, Independence Day) may experience extended processing times.

5. Bonuses & Promotions

5.1 General Bonus Terms

sv999 offers a range of bonuses and promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, which form part of this Agreement.

Unless otherwise stated in the specific promotion terms, the following general bonus conditions apply to all sv999 promotions:

• Bonuses are available to players who have completed account registration and passed any required verification steps.
• Welcome bonuses are available to new players only and may be claimed once per household, device, IP address, or payment method.
• All bonus funds are subject to wagering requirements before they may be converted to withdrawable cash. Wagering requirements and eligible games are specified in the individual promotion terms.
• Bonus funds expire if the applicable wagering requirements are not completed within the stated timeframe. Expired bonus funds are forfeited without notice.
• sv999 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.

5.2 Bonus Abuse

sv999 employs fraud detection systems to identify and prevent the abuse of promotional offers. Actions constituting bonus abuse include but are not limited to: creating multiple accounts to claim a single promotion; using strategies specifically designed to exploit bonus terms without genuine gameplay intent; and coordinating with other players to systematically generate bonus winnings.

If sv999 determines, at its sole reasonable discretion, that a player has engaged in bonus abuse, sv999 reserves the right to void all related bonus funds and associated winnings, suspend or permanently close the player's account, and withhold any pending withdrawals pending investigation.

6. Game Rules & Conduct

6.1 Certified Game Providers

All games available on the sv999 Platform are sourced from internationally certified game studios. The random number generators (RNGs) used in sv999's casino games are independently audited to ensure fair and unpredictable outcomes. Published return-to-player (RTP) percentages for each game are accurate as provided by the respective game studio.

6.2 Sports Betting Rules

Sports betting markets on sv999, including cricket markets covering the BPL, IPL, T20 World Cup, and ICC tournaments, are governed by the specific sport rules published within the sv999 sports betting section. In the event of a dispute regarding a sports betting outcome, sv999's determination, based on official results from the relevant sporting authority, shall be final.

6.3 Technical Malfunctions

In the event of a technical malfunction, disconnection, or error during the course of a game or bet, sv999 reserves the right to void the affected round or bet and return the staked amount to the player's account. sv999 will not be liable for losses arising from technical issues beyond its reasonable control, including internet connectivity failures on the player's end.

• Bets that have been fully accepted and confirmed prior to any technical failure will stand.
• In cases of dispute arising from alleged technical malfunction, the sv999 server logs shall be the definitive source of record.
• sv999 does not accept liability for losses caused by the player's own internet connection, device, or browser issues.

7. Responsible Gaming

sv999 is committed to promoting safe, responsible, and enjoyable gaming for all players in Bangladesh. We provide the following responsible gaming tools, available to all registered account holders at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to control your spending.
• Session Time Reminders: Configure automatic reminders that alert you after a specified period of continuous play.
• Self-Exclusion: Request a temporary cooling-off period (24 hours to 6 months) or a permanent self-exclusion from the sv999 Platform.
• Reality Checks: Enable periodic pop-up notifications displaying your session duration and net win/loss position.

Players who believe that gambling may be causing them financial, emotional, or personal harm are encouraged to use the self-exclusion tool immediately and to contact our 24/7 support team via live chat or at [email protected]. sv999 support agents are trained in responsible gaming protocols and will respond with empathy and practical guidance.

For more detailed guidance on responsible gaming, including advice on recognising problem gambling behaviours and accessing support resources, please visit our dedicated Responsible Gaming page.

8. Prohibited Activities

The following activities are strictly prohibited on the sv999 Platform. Engaging in any of the following will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Registering more than one account on the Platform (whether under the same or a different identity).
• Providing false or misleading personal information during registration or KYC verification.
• Using the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any other technology to access or interact with the Platform in a non-human manner.
• Engaging in any form of collusion with other players, including but not limited to chip dumping in poker or coordinated bonus exploitation.
• Attempting to reverse-engineer, hack, or otherwise compromise the security, integrity, or functionality of the sv999 Platform.
• Using stolen, unauthorised, or fraudulent payment methods to fund your account.
• Money laundering or using the Platform for any financial transaction connected with criminal activity.
• Exploiting software bugs, errors, or malfunctions for financial gain without reporting them to sv999 support.
• Charging back any deposit made to sv999 without first raising a formal dispute through sv999's support process.

sv999 reserves the right to withhold withdrawals, suspend or permanently close accounts, and report suspicious activity to relevant financial authorities where there is reasonable evidence of any prohibited activity.

9. Intellectual Property

All content on the sv999 Platform, including but not limited to the sv999 brand name, logo, website design, game thumbnails, promotional graphics, written content, and software interfaces, is the property of sv999 or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, redistribute, modify, adapt, publish, transmit, or create derivative works from any content on the sv999 Platform without the prior written consent of sv999.

Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective studio. sv999 operates these games under valid licensing agreements with each studio.

10. Limitation of Liability

To the maximum extent permitted by applicable law, sv999 shall not be liable for any direct, indirect, incidental, consequential, or punitive losses arising from your use of, or inability to use, the sv999 Platform, including but not limited to:

• Financial losses incurred as a result of gambling activity on the Platform.
• Losses arising from technical malfunctions, server downtime, or interruptions to the Platform that are beyond sv999's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Losses arising from delays in payment processing caused by third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Inaccuracies in sports data, odds, or market information resulting from feeds provided by third-party data suppliers.

sv999's total aggregate liability to any player in connection with any claim arising under this Agreement shall in no event exceed the total amount deposited by that player during the 30-day period immediately preceding the event giving rise to the claim.

Nothing in this Agreement shall operate to exclude or limit sv999's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by sv999's negligence, to the extent that such liability cannot be excluded or limited by law.

11. Amendments to These Terms

sv999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, sv999 will update the effective date stated at the top of this page and, where practicable, notify registered players via email or an in-platform notification.

Your continued use of the sv999 Platform following the publication of any revised Terms & Conditions constitutes your acceptance of the revised terms. If you do not agree to the amended terms, you must cease using the Platform and may request the closure of your account by contacting sv999 support.

It is your responsibility to review these Terms & Conditions periodically. sv999 recommends that you check this page each time you log in to your account to ensure that you are aware of any updates.

12. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which sv999 operates.

In the event of a dispute between you and sv999, you are encouraged to first raise the matter with our 24/7 customer support team, which will endeavour to resolve the issue promptly and fairly. sv999 aims to acknowledge all formal complaints within 48 hours and to reach a resolution within 14 days of receipt.

If a dispute cannot be resolved through sv999's internal support process, both parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal proceedings. sv999 will not be bound by any award or determination made by a third party that has not been agreed upon in writing by sv999 in advance.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the sv999 Platform, please contact our support team using the details below. All contact details are provided as plain text only — please do not attempt to initiate contact via any other channel.

• Live Chat: Available 24/7 via the sv999 in-app live chat feature
• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700-000000 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Live chat responses are typically immediate; email responses within 24 hours. Response times may vary during peak periods including major cricket events such as BPL and IPL, and national holidays.