Privacy Policy
sv999 Online Casino

1. Introduction

This Privacy Policy (the "Policy") sets out how sv999 (the "Company", "we", "us", or "our"), the operator of the sv999 online casino and sports betting platform accessible at sv999.cc (the "Platform"), collects, uses, stores, shares, and protects the personal information of users and registered players (each a "Player" or "you") in Bangladesh and other applicable jurisdictions.

sv999 is committed to maintaining the privacy and security of your personal data. We process personal information in a fair, transparent, and lawful manner, consistent with internationally recognised data protection principles. This Policy is intended to inform you fully and plainly about our data practices so that you can make informed decisions about your use of the sv999 Platform.

This Policy should be read together with the sv999 Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of the Platform.

sv999 reserves the right to update this Privacy Policy at any time. The effective date of the most current version is clearly stated at the top of this page. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.

2. Data We Collect

sv999 collects personal data from you through several means, including directly from you at the point of registration and during your use of the Platform, automatically through technical systems, and from third-party payment and identity verification providers. The categories of personal data we collect are set out below.

2.1 Registration & Identity Data

When you create an sv999 account, we collect the following information:

• Full legal name as it appears on your national identity document (NID), passport, or birth certificate
• Date of birth — used to verify that you are 21 years of age or older
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar) and postal code
• Email address — used for account communications, security alerts, and optional promotional messages
• Mobile phone number — particularly the number registered to your bKash, Nagad, Rocket, or Upay wallet for payment processing
• Username and password — stored in hashed, encrypted form; sv999 does not retain your password in plain text

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and store copies of the following documents:

• National Identity Card (NID) — front and back
• Passport — biographical data page
• Proof of address — recent utility bill or bank statement (dated within the last 3 months)
• Proof of payment method — screenshot or confirmation of your bKash, Nagad, Rocket, or Upay account registered to your name
• Selfie photograph — for identity confirmation purposes where required

2.3 Financial & Transaction Data

We collect records of all financial transactions conducted through the sv999 Platform, including:

• Deposit amounts, timestamps, and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Withdrawal requests, amounts, and processing status
• Account balance history and bonus credits received
• Transaction reference numbers provided by your payment provider

sv999 does not store full card numbers, CVV codes, or complete payment credentials. Payment card data is handled exclusively by PCI-DSS compliant payment processors.

2.4 Gameplay & Behavioural Data

sv999 automatically records data relating to your use of the Platform, including:

• Games played, bet amounts, outcomes, and session durations
• Sports betting markets accessed, odds accepted, and bet results
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session reminders configured)
• Bonus offers viewed, claimed, and wagering progress

2.5 Technical & Device Data

• IP address and approximate geographic location at the time of login
• Device type, operating system, and browser version
• Session identifiers and access timestamps
• Referral source (e.g., direct navigation, search engine, affiliate link)

3. How We Use Your Data

sv999 uses the personal data collected from you for the following specific, legitimate purposes:

4. Legal Basis for Processing

sv999 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the sv999 Terms & Conditions, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, age verification requirements, and other mandatory legal obligations, including the retention of transaction records.
• Legitimate interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — provided that these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where your explicit consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

5.1 Payment Processors

To process deposits and withdrawals, sv999 shares the minimum necessary payment-related data with authorised payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and the card processing networks supporting Visa and Mastercard transactions. These partners process your data solely for the purpose of completing the requested transaction and are bound by their own data protection obligations.

5.2 Identity Verification Providers

sv999 may engage third-party identity verification services to assist with KYC compliance and age verification. These providers process identity documents and biometric data on sv999's behalf and are contractually restricted from using your data for any other purpose.

5.3 Game Studios

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens and game round identifiers) to facilitate gameplay. These providers do not receive your full personal profile and are required to maintain appropriate data security standards under their licensing agreements.

5.4 Legal & Regulatory Disclosure

sv999 may disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where required to do so by law, court order, or binding governmental directive. sv999 will endeavour to notify you of any such disclosure where legally permitted to do so.

5.5 No Sale of Data

sv999 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing, profiling, or commercial purposes. Any data sharing is strictly limited to the operational purposes described in this Policy.

6. Cookies & Tracking Technologies

The sv999 Platform uses cookies and similar tracking technologies to deliver and improve our services. A cookie is a small text file placed on your device when you visit the Platform. sv999 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without disrupting core Platform functionality.
• Functional cookies: Store your preferences such as language settings, preferred payment method, and responsible gaming tool configurations so that these are remembered across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the Platform. This information helps sv999 identify areas for improvement. No personally identifiable information is included in analytics data shared with analytics providers.
• Security cookies: Help sv999 detect and prevent fraudulent login attempts, account takeovers, and suspicious activity patterns based on device and session behaviour.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging into your sv999 account or using core Platform features.

7. Data Retention

sv999 retains personal data only for as long as is necessary to fulfil the purposes for which it was originally collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your account registration on the sv999 Platform.
• Closed account data: Following the closure of your sv999 account, personal data and transaction records are retained for a minimum of five (5) years to comply with anti-money laundering and financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following the closure or last activity date of your account, consistent with AML requirements.
• Support correspondence: Customer support chat logs and email correspondence are retained for three (3) years following the last interaction.
• Marketing data: Email addresses and marketing consent records are retained until you withdraw consent, plus an additional period of one (1) year for record-keeping purposes.
• Technical and device data: Anonymised and aggregated technical data may be retained indefinitely for platform analytics and security improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with sv999's internal data lifecycle management procedures.

8. Your Privacy Rights

As a registered player on the sv999 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of the personal data sv999 holds about you, along with information about how it is used and shared. sv999 will respond to access requests within 30 days.
• Right to Rectification: If any personal data sv999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with the corrected information and, where applicable, supporting documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require sv999 to retain certain data (e.g., AML record-keeping requirements).
• Right to Restriction: You may request that sv999 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being evaluated.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on sv999's legitimate interests, though sv999 may continue such processing if it can demonstrate compelling legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that sv999 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

9. Children & Minors

The sv999 Platform is strictly intended for adults aged 21 years and above. sv999 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that a minor may have registered on the sv999 Platform are urged to contact our support team immediately at [email protected]. sv999 treats all reports of underage account access with the highest priority and will investigate and respond within 24 hours.

sv999 strongly recommends that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. Information about available parental control tools is available on our Responsible Gaming page.

10. Security Measures

sv999 has implemented a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all pages of the sv999 Platform, including login, account management, payment, and game pages.
• Encrypted storage of all sensitive personal data fields at rest, including passwords (stored as salted cryptographic hashes), identity document images, and financial records.
• Access controls limiting employee access to personal data strictly to those roles for which access is operationally necessary (principle of least privilege).
• Multi-factor authentication for sv999 internal systems and administrative interfaces.
• Regular security audits and penetration testing conducted by qualified internal security personnel and external specialists.
• Automated fraud detection systems that monitor login activity, transaction patterns, and account behaviour for indicators of unauthorised access or suspicious activity.
• Incident response procedures ensuring that any confirmed or suspected data security breach is assessed, contained, and communicated to affected players without undue delay.

While sv999 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your sv999 account, enable any available two-factor authentication, and contact our support team immediately if you suspect any unauthorised activity on your account.

11. Third-Party Links

The sv999 Platform may occasionally contain references to third-party services, including payment providers such as bKash, Nagad, Rocket, and Upay, and game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with third-party services or visit third-party websites, your activity is governed by the privacy policy of that third party, not by this Policy.

sv999 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party providers before submitting personal information through their platforms.

12. Updates to This Privacy Policy

sv999 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services offered on the Platform. The effective date displayed at the top of this page will be updated whenever a material change is made.

Where changes are material — meaning they affect how we collect, use, or share your personal data in ways that may impact your privacy rights — sv999 will endeavour to notify registered players via email to the address registered on their account prior to the changes taking effect.

Your continued use of the sv999 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease use of the Platform and contact our support team to request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sv999 processes your personal data, please contact our Data Protection team using the details below. All contact details are provided as plain text only — please do not attempt to initiate contact via any other channel.

• Live Chat: Available 24/7 via the sv999 in-app live chat. Select "Privacy & Data" as the query topic for fastest routing.
• Email: [email protected] — Subject line: "Privacy Rights Request" or "Privacy Policy Query" (plain text — not a clickable link)
• WhatsApp: +880 1700-000000 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Timeframe: Live chat responses are typically immediate; email responses within 24 hours under normal operating conditions. Formal privacy rights requests are acknowledged within 5 business days and fully responded to within 30 calendar days.